INFORMATION TECHNOLOGYUnified Communications

People collaborate in various ways and use many collaboration tools: IP telephony for voice calls, web and video conferencing, voice mail, mobility, desktop sharing, instant messaging and more. Unified communications (UC) solutions offer integration of these tools, with seamless user experiences that help stakeholders collaborate more effectively.

Anywhere, on any device. They integrate, using APIs, real-time communication from your phone system and video conferencing solutions along with messaging and chat into the applications the business uses every day.
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UC solutions offer a competitive advantage to businesses by reducing the number of independent tools, platforms and solutions they need to communicate. Many businesses are choosing UC solutions over a traditional phone system because it’s the best way to both invest in their market, but also to be able to keep up with technological advances.

The main benefits that a UC solution has to offer are improved efficiency and collaboration both internally (employees) and externally (e.g. customers)